Refund policy

Buying a pass should feel safe. If Yani isn't right for you, here's how to get your money back.

Last updated 7 November 2026

Draft – pending legal review. This is a plain-English draft. It may change before Yani launches publicly.

A full refund within 14 days.

Ask within 14 days of buying any pass (Monthly, Annual or Founding member) and we'll refund it in full. You don't need to give a reason.

How to ask

Send us a message through the contact page, choosing “Passes, payments or refunds”, or email hello@yani.study.
Write from the email on your Yani account, and include your receipt number if you have it to hand.

We confirm your refund within two working days.
Payments are processed by Ziina, so the refund goes back through Ziina to the card or account you paid with. Your bank may take 5 to 10 working days to show it.
We email you when the refund has been sent.
The refunded pass ends straight away. Your learning progress stays in your account.
If you refund a founding member pass, the seat is released and the founding price no longer applies to you.

Passes never renew on their own, so you choose every payment. After 14 days we don't usually refund the rest of a pass, but we always will:

for a duplicate payment or a charge you didn't mean to make;
for the unused part of a pass, if Yani was unavailable for a long time or we removed something important your pass included;
whenever UAE consumer protection law gives you the right to one.

The 7-day trial is free and asks for no payment details, so there's nothing to cancel or refund.

Please talk to us first. We'll usually sort it out faster than a chargeback, and the money reaches you sooner.

This policy adds to your rights under UAE law. It doesn't take any away. Questions? Write to Yani (company name pending) at hello@yani.study.